This website, AIchor.ai (the “Website”), and the AIchor web application, accessible via subdomains of aichor.ai (the “App”), are operated by InstaDeep Ltd (alternately, “InstaDeep”, “we”, “us” or “our”). This policy covers cookies and similar storage technologies used across both the Website and the App (“cookies”).
What are cookies?
Cookies are small text files that are placed on your device by websites that you visit. This policy also covers similar storage technologies, including Local Storage and Session Storage, which serve comparable purposes. These technologies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. At the bottom of this policy, we have included a table, setting out what cookies we use, and the purposes for which we use them.
Cookies might be used for the following purposes:
To enable certain functions
To provide analytics
To store your preferences
To enable ad delivery and behavioral advertising
What kind of cookies are used on the Website and App?
Our Website and App uses session cookies, persistent cookies, and third-party cookies. A session cookie is used to identify a particular visit to our Website and / or App. These cookies expire after a short time, or when you close your web browser after using our Website and / or App. We use these cookies to identify you during a single browsing session, such as when you log into our Website or App.
A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.
How do we categorise cookies and storage technologies?
We group cookies and storage technologies into the following consent categories:
Essential: Required for the Website and App to function. These do not require consent and cannot be disabled. Includes our consent management platform (Osano), authentication (Auth0), security features (Cloudflare, reCAPTCHA), and core application technologies such as real-time updates and authentication flows.
Analytics: Help us understand how visitors use our website. These require your consent via our cookie banner. Includes Google Analytics and VWO.
Marketing: Used to track visitors and deliver relevant content or advertisements. These require your consent via our cookie banner. Includes HubSpot.
What third-party technologies do we use?
We use Third Party cookies from Auth0, Google Analytics, Osano, HubSpot and VWO. If you click on a hyperlink from our services to any third-party websites, you may be sent cookies from these third-party websites. As these are third party providers, we do not control the use of these cookies and cannot access them or the data they may contain. Third-party websites will have their own privacy and cookie policies. Please check the third-party websites for more information about their cookies and how to manage them. Disabling these cookies will likely break the functions offered by these third parties.
Google Analytics 4
We use Google Analytics 4 to collect information about how visitors use our website and to compile reports on website activity. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information, see How Google uses cookies.
Name
Type
Domain
Duration
Function
_ga
Cookie
.aichor.ai
2 years
Distinguishes unique users by assigning a randomly generated number as a client identifier.
_ga_XMY06C2S00
Cookie
.aichor.ai
2 years
Used by Google Analytics 4 to maintain session state on the Website
Table summarizing the used cookies
Name
_ga
Type
Cookie
Domain
.aichor.ai
Duration
2 years
Function
Distinguishes unique users by assigning a randomly generated number as a client identifier.
Name
_ga_XMY06C2S00
Type
Cookie
Domain
.aichor.ai
Duration
2 years
Function
Used by Google Analytics 4 to maintain session state on the Website
Category: Analytics (requires consent)
OSANO
Osano is a cookie consent management tool that allows you to personalize your cookie preferences. It utilizes cookies and Local Storage to enable the utilization of the Consent Dialog and associated features. To learn more about Osano’s cookies, please visit their documentation here.
Name
Type
Domain
Duration
Function
osano_consentmanager
Cookie
.aichor.ai
1 year
Holds the site’s consent categorisation and the user’s consent status. Shared across the Website and App.
osano_consentmanager_uuid
Cookie
.aichor.ai
1 year
Contains the end-user’s unique ID for consent lookups. Shared across the Website and App.
osano_consentmanager
Local Storage
aichor.ai
Persistent
Stores consent preferences locally. Shared across the Website and App.
osano_consentmanager_tattles
Local Storage
aichor.ai
Persistent
Tracks consent-related events for the consent manager. Shared across the Website and App.
osano_consentmanager_uuid
Local Storage
aichor.ai
Persistent
Stores the end-user’s unique ID locally. Shared across the Website and App.
Name
osano_consentmanager
Type
Cookie
Domain
.aichor.ai
Duration
1 year
Function
Holds the site’s consent categorisation and the user’s consent status. Shared across the Website and App.
Name
osano_consentmanager_uuid
Type
Cookie
Domain
.aichor.ai
Duration
1 year
Function
Contains the end-user’s unique ID for consent lookups. Shared across the Website and App.
Name
osano_consentmanager
Type
Local Storage
Domain
aichor.ai
Duration
Persistent
Function
Stores consent preferences locally. Shared across the Website and App.
Name
osano_consentmanager_tattles
Type
Local Storage
Domain
aichor.ai
Duration
Persistent
Function
Tracks consent-related events for the consent manager. Shared across the Website and App.
Name
osano_consentmanager_uuid
Type
Local Storage
Domain
aichor.ai
Duration
Persistent
Function
Stores the end-user’s unique ID locally. Shared across the Website and App.
Category: Essential (no consent required)
Auth0
Auth0 is an identity platform that provides a suite of tools and services for authentication, authorization, and user management. We use this when you log in to AIchor for authentication, user profile management, role-based access control, and permission management. Auth0 collects user data such as user ID, email address, and user name to provide authorization services. It also collects login data including IP address, browser type, and device type to prevent unauthorized access. Auth0 also has access to usage data as it gathers data related to the usage of AIchor, such as the number of logins, and the number of requests to our APIs, to help us monitor and improve the performance of AIchor. Auth0’s policy on cookies can be found here.
Name
Type
Domain
Duration
Function
auth0.<clientId>.is.authenticated
Cookie
web.aichor.ai
1 day
Used to remember authentication state with Auth0 across multiple page tabs and page refreshes
_legacy_auth0.<clientId>.is.authenticated
Cookie
web.aichor.ai
1 day
Used to remember authentication state with Auth0 across multiple page tabs and page refreshes (for older browsers’ SameSite rules)
auth0.<clientId>.organization_hint
Cookie
web.aichor.ai
Session
Remembers which Auth0 Organization to use for the next login
_legacy_auth0.<clientId>.organization_hint
Cookie
web.aichor.ai
Session
Remembers which Auth0 Organization to use for the next login (for older browsers’ SameSite rules)
Name
auth0.<clientId>.is.authenticated
Type
Cookie
Domain
web.aichor.ai
Duration
1 day
Function
Used to remember authentication state with Auth0 across multiple page tabs and page refreshes
Name
_legacy_auth0.<clientId>.is.authenticated
Type
Cookie
Domain
web.aichor.ai
Duration
1 day
Function
Used to remember authentication state with Auth0 across multiple page tabs and page refreshes (for older browsers’ SameSite rules)
Name
auth0.<clientId>.organization_hint
Type
Cookie
Domain
web.aichor.ai
Duration
Session
Function
Remembers which Auth0 Organization to use for the next login
Name
_legacy_auth0.<clientId>.organization_hint
Type
Cookie
Domain
web.aichor.ai
Duration
Session
Function
Remembers which Auth0 Organization to use for the next login (for older browsers’ SameSite rules)
Category: Essential (no consent required)
VWO
VWO is a digital experience optimisation platform. We use it for A/B testing, personalisation, behavioral analytics, and user feedback, to help Us improve Our Website, App and user experience. VWO collects data about how visitors interact with the Website and App including information on page views, clicks, navigation patterns, and variations shown during testing. To learn more about VWO’s cookies, please visit their documentation here.
Name
Type
Domain
Duration
Function
_vis_opt_s
Cookie
.aichor.ai
100 days
Tracks sessions and the number of times the browser was closed. Shared across the Website and App.
_vis_opt_test_cookie
Cookie
.aichor.ai
Session
Detects if cookies are enabled in the browser. Shared across the Website and App.
_vwo
Cookie
.aichor.ai
365 Days
Stores VWO cookies for Safari browser only. Shared across the Website and App.
_vwo_ds
Cookie
.aichor.ai
Account retention period
Stores persistent visitor-level data for VWO Insights. Shared across the Website and App.
_vwo_sn
Cookie
.aichor.ai
30 mins (reset on activity)
Stores session-level information. Shared across the Website and App.
_vwo_uuid
Cookie
.aichor.ai
365 Days
Generates a unique ID for each visitor for report segmentation. Shared across the Website and App.
_vwo_uuid_v2
Cookie
.aichor.ai
366 Days
Calculates unique traffic on the website. Shared across the Website and App.
_vwo_nlsCache
Local Storage
aichor.ai
Persistent
Caches VWO notification data. Shared across the Website and App.
_vwo_1135104_config
Local Storage
aichor.ai
Persistent
Stores VWO account configuration
_vwo_nls_q_1135104
Local Storage
aichor.ai
Persistent
Queues VWO notification events
vwoSn
Local Storage
aichor.ai
Persistent
Stores VWO session number. Shared across the Website and App.
vwo_apm_sent
Local Storage
aichor.ai
Persistent
Set by VWO’s monitoring library after performance data has been sampled and sent. Acts as a deduplication flag to prevent the monitoring payload from being transmitted more than once per browser context.
Name
_vis_opt_s
Type
Cookie
Domain
.aichor.ai
Duration
100 days
Function
Tracks sessions and the number of times the browser was closed. Shared across the Website and App.
Name
_vis_opt_test_cookie
Type
Cookie
Domain
.aichor.ai
Duration
Session
Function
Detects if cookies are enabled in the browser. Shared across the Website and App.
Name
_vwo
Type
Cookie
Domain
.aichor.ai
Duration
365 Days
Function
Stores VWO cookies for Safari browser only. Shared across the Website and App.
Name
_vwo_ds
Type
Cookie
Domain
.aichor.ai
Duration
Account retention period
Function
Stores persistent visitor-level data for VWO Insights. Shared across the Website and App.
Name
_vwo_sn
Type
Cookie
Domain
.aichor.ai
Duration
30 mins (reset on activity)
Function
Stores session-level information. Shared across the Website and App.
Name
_vwo_uuid
Type
Cookie
Domain
.aichor.ai
Duration
365 Days
Function
Generates a unique ID for each visitor for report segmentation. Shared across the Website and App.
Name
_vwo_uuid_v2
Type
Cookie
Domain
.aichor.ai
Duration
366 Days
Function
Calculates unique traffic on the website. Shared across the Website and App.
Name
_vwo_nlsCache
Type
Local Storage
Domain
aichor.ai
Duration
Persistent
Function
Caches VWO notification data. Shared across the Website and App.
Name
_vwo_1135104_config
Type
Local Storage
Domain
aichor.ai
Duration
Persistent
Function
Stores VWO account configuration
Name
_vwo_nls_q_1135104
Type
Local Storage
Domain
aichor.ai
Duration
Persistent
Function
Queues VWO notification events
Name
vwoSn
Type
Local Storage
Domain
aichor.ai
Duration
Persistent
Function
Stores VWO session number. Shared across the Website and App.
Name
vwo_apm_sent
Type
Local Storage
Domain
aichor.ai
Duration
Persistent
Function
Set by VWO’s monitoring library after performance data has been sampled and sent. Acts as a deduplication flag to prevent the monitoring payload from being transmitted more than once per browser context.
Category: Analytics (requires consent)
HubSpot
HubSpot is a customer platform that helps Us manage marketing, sales, and communications. We use it for marketing campaigns, social media community management, to track interactions, manage customer relationships and engagements, as well as improve our Website, App and marketing activities. HubSpot collects data about website usage, page views, clicks, and form submissions. To learn more about HubSpot’s cookies, please visit their documentation here.
Name
Type
Domain
Duration
Function
hubspotutk
Cookie
.aichor.ai
6 months
Identifies the visitor for HubSpot form submissions and contact deduplication
__hssc
Cookie
.aichor.ai
30 minutes
Tracks the current session for HubSpot analytics
__hssrc
Cookie
.aichor.ai
Session
Detects whether the visitor started a new browser session
__hstc
Cookie
.aichor.ai
6 months
Tracks visitor activity including first visit, last visit, and session count
Name
hubspotutk
Type
Cookie
Domain
.aichor.ai
Duration
6 months
Function
Identifies the visitor for HubSpot form submissions and contact deduplication
Name
__hssc
Type
Cookie
Domain
.aichor.ai
Duration
30 minutes
Function
Tracks the current session for HubSpot analytics
Name
__hssrc
Type
Cookie
Domain
.aichor.ai
Duration
Session
Function
Detects whether the visitor started a new browser session
Name
__hstc
Type
Cookie
Domain
.aichor.ai
Duration
6 months
Function
Tracks visitor activity including first visit, last visit, and session count
Supports Cloudflare Bot Management to detect and mitigate automated traffic
_cfuvid
Cookie
.hsforms.com .hubspot.com
Session
Used by Cloudflare WAF to distinguish individual users who share the same IP address
_GRECAPTCHA
Cookie
www.google.com
6 months
Used by Google reCAPTCHA to provide spam and abuse protection
rc::a
Local Storage
www.google.com
Persistent
Used by Google reCAPTCHA to distinguish between humans and bots
rc::f
Local Storage
www.google.com
Persistent
Used by Google reCAPTCHA to distinguish between humans and bots
Name
__cf_bm
Type
Cookie
Domain
.hsforms.com .hubspot.com
Duration
30 minutes
Function
Supports Cloudflare Bot Management to detect and mitigate automated traffic
Name
_cfuvid
Type
Cookie
Domain
.hsforms.com .hubspot.com
Duration
Session
Function
Used by Cloudflare WAF to distinguish individual users who share the same IP address
Name
_GRECAPTCHA
Type
Cookie
Domain
www.google.com
Duration
6 months
Function
Used by Google reCAPTCHA to provide spam and abuse protection
Name
rc::a
Type
Local Storage
Domain
www.google.com
Duration
Persistent
Function
Used by Google reCAPTCHA to distinguish between humans and bots
Name
rc::f
Type
Local Storage
Domain
www.google.com
Duration
Persistent
Function
Used by Google reCAPTCHA to distinguish between humans and bots
Category: Essential (no consent required)
First-Party Storage Technologies
The App uses the following first-party storage technologies to support core functionality and remember your preferences.
Name
Type
Domain
Duration
Function
signalRSessionId
Cookie
api.aichor.ai
2 days
Session Id for signalR api update events, essential for real time UI updates
newVcsConfig
Local Storage
app.aichor.ai
Persistent
Acts as a bridge across the OAuth redirect so the vcs creation data is not lost
seenNewUpdates
Local Storage
app.aichor.ai
Persistent
Determines whether the user has seen the new updates window in order to display it or not
updatesVersion
Local Storage
app.aichor.ai
Persistent
The version displayed in the new updates window
aichor:user-preferences
Local Storage
app.aichor.ai
Persistent
Persists user interface preferences for the application, including table page sizes, theme mode, special theme toggle, and the expanded state of the notices banner
Name
signalRSessionId
Type
Cookie
Domain
api.aichor.ai
Duration
2 days
Function
Session Id for signalR api update events, essential for real time UI updates
Name
newVcsConfig
Type
Local Storage
Domain
app.aichor.ai
Duration
Persistent
Function
Acts as a bridge across the OAuth redirect so the vcs creation data is not lost
Name
seenNewUpdates
Type
Local Storage
Domain
app.aichor.ai
Duration
Persistent
Function
Determines whether the user has seen the new updates window in order to display it or not
Name
updatesVersion
Type
Local Storage
Domain
app.aichor.ai
Duration
Persistent
Function
The version displayed in the new updates window
Name
aichor:user-preferences
Type
Local Storage
Domain
app.aichor.ai
Duration
Persistent
Function
Persists user interface preferences for the application, including table page sizes, theme mode, special theme toggle, and the expanded state of the notices banner
Category: Essential (no consent required)
What are your cookies options?
In order to provide you with the best AIchor service, you can accept all non-essential cookies.If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. The following are links to manage cookies on popular browsers:
If you want to change the cookie preferences you have already set up when you first visited the Website or App, you can update your consent at any time. On the Website, click the cookie icon in the bottom-left corner of the page to reopen the consent dialog. On the App, select the Preferences option from the sidebar menu then select Cookie Settings in the User Preferences page to trigger the consent banner.
Please note, however, that if you delete cookies or do not accept them, while you will still be able to access AIchor, you might not be able to use all of the features we offer. For example, you may not be able to store your preferences and some of our pages might not display properly.
Changes to this Cookies Policy
We may update this Cookies Policy from time to time to ensure that it is accurate and up to date and to reflect any changes in the law. This policy was last updated on 29 June 2026.
Contacting us and making a complaint
If you have any questions or complaints about this Cookies Policy or if you are seeking to exercise any of your statutory rights, please contact us in the first instance by email at privacy@instadeep.com with as much detail as possible about the nature of your concern, including dates, individuals involved, and any relevant documents or evidence. We will endeavour to respond to your initial complaint within a reasonable timeframe.
If you remain unsatisfied with the resolution of your cookie / privacy complaint or our response in relation to your exercising of your statutory rights, you may send your complaint in writing to either legal@instadeep.com or our registered address at:
FAO Head of Legal InstaDeep Ltd 1 Triton Square London, NW1 3BF United Kingdom
Upon receipt of the same, we will investigate your complaint and respond to you within a reasonable time frame.
If you are still not satisfied with our response you may make a complaint to the supervisory authority responsible for the territory in which your Controller operates. In the UK, that is the Information Commissioner – see www.ico.org.uk for more information.